Applications & Products
How do I use CREYAN products correctly?
Our skincare routine follows a simple principle: cleansing - moisturizing - protecting in the morning, and cleansing - moisturizing - regenerating in the evening. Always start with a gentle cleanse, then apply serum and cream, and complete your morning routine with sun protection.
Are CREYAN products also suitable for sensitive skin?
Yes, all our products are dermatologically tested, free from harsh additives, and suitable for sensitive skin. Especially for rosacea, redness, or blemishes, we recommend our soothing, irritation-relieving formulas.
When will I see the first results?
The skin regenerates in a cycle of about 28 days. Initial improvements, such as a fresher complexion, are often visible after just a few applications, with the full effect appearing after regular use over several weeks.
Which products are suitable for my skin type?
Our skincare is tailored to various skin needs – from dry and sensitive skin to oily or blemish-prone complexions. In our skin type guide on the homepage, you will find recommendations that are ideal for your skin type.
Do CREYAN products contain parabens, silicones, or microplastics?
No. Our formulas are free from parabens, silicones, mineral oils, and microplastics. We rely on highly effective, well-tolerated ingredients that support your skin and provide long-term care.
Can I combine CREYAN products with other brands?
Yes, CREYAN can be easily integrated into any existing routine. The correct order is important: first cleansing, then active skincare products like serums, followed by a cream and sun protection
How do I gradually get my skin used to CREYAN / a new skincare product?
For your skin to optimally adjust to a new skincare routine, we recommend a gentle start: begin with a few basic products – such as a cleanser and a cream – and after a few days or weeks, add a serum or special treatment. This gives the skin time to adapt, avoids irritation, and allows you to benefit from the active ingredients long-term.
Does CREYAN use animal testing?
No. CREYAN completely refrains from animal testing. Our products are developed and manufactured in accordance with the highest European standards, naturally without animal testing and in compliance with applicable EU directives.
Is CREYAN suitable for sensitive skin?
Yes, thanks to skin-friendly formulas, CREYAN can also be used on sensitive skin. The products are designed to be effective yet gentle and can also be used for sensitive, reactive, or therapy-accompanying skin care.
Where is CREYAN manufactured?
CREYAN is manufactured in Germany according to the highest quality and safety standards. Production and development are subject to strict cosmetic and medical guidelines, which ensure consistently high product quality.
Is CREYAN sustainable?
Yes. CREYAN focuses on efficient packaging, short transport routes and resource-saving production. This protects not only the skin, but also the environment without compromising effectiveness and quality.
Are there studies on effectiveness?
Yes. The active ingredients in the CREYAN Skin System are scientifically proven by clinical studies.
Order & Shipping
How long does shipping take?
You will usually receive your CREYAN products within 1-3 business days, depending on the warehouse location.
How do I know my order has been processed?
After completing your order, you will automatically receive an order confirmation via email. As soon as your package is on its way, you will also receive a shipping confirmation with tracking.
Can I change or cancel my order?
Changes or cancellations are only possible as long as your order has not yet been processed or shipped. Please contact us directly and we will immediately check the possibilities.
Do you also deliver internationally?
Yes, we deliver not only within Germany but also to many European countries. We deliver by default to:
- Germany, Austria, Switzerland, EU member states (e.g., France, Italy, Spain, Netherlands, Belgium) and other European countries such as Great Britain, Norway or Liechtenstein
If your country is not selectable during the ordering process, please contact us directly. Our customer service will be happy to check the possibilities and endeavor to find an individual solution for you.
Returns & Refunds
How do returns work?
You can cancel your order within 14 days of receipt without stating any reasons. To do so, log in to your customer account, select "Register Return" and follow the given steps.
How do I get a refund?
Upon receipt of the returned goods, you will usually receive your refund within 7 days via your original payment method.
Frequently Asked Questions
What is the benefit of Ectoin in skincare?
Ectoin is a stress-protection molecule that shields the skin from extreme conditions and prevents inflammation.Suitable Product: Calming Mask with Ectoin, as it utilizes this power molecule to intensely soothe the skin.
What does niacinamide do in my daily skincare?
Niacinamide refines pores, reduces hyperpigmentation, and strengthens the skin barrier for an even complexion.Suitable product:Firming Day Cream, as it uses niacinamide to smooth skin texture and improve firmness.
What helps with clogged pores on the chin and nose?
Here, a detoxifying mask helps to clear impurities and regulate sebum production.Suitable product: Clarifying Detox Mask, because it was specially developed to free the skin from impurities and clarify it.
What helps with itching due to dryness?
If the skin's barrier is damaged, it loses water and starts to itch. An intensively nourishing cream fills these gaps in the protective layer.Suitable product: Nutri Active 24H Cream, because it intensely nourishes the skin and soothes irritation and itching.
How do I protect my skin from urban stressors (anti-pollution)?
Dirt particles in the air promote aging. A shield of antioxidants prevents these particles from damaging skin cells.Suitable product: Advanced Antioxidant Serum, because it offers effective protection against free radicals and environmental influences.
What to do if you have a damaged skin barrier?
If the skin is irritated and reacts to everything, it needs active ingredients that stabilize the hydrolipid mantle and strengthen its resilience.Suitable product: Nutri Active 24H Cream, because it repairs and soothes the barrier with MSM and skin-identical lipids.
How do I protect my skin from the sun daily?
Daily sun protection is the most important anti-aging measure. A light, non-greasy texture protects against UV rays and resulting spots.Suitable product: Daily Protection SPF 30, because it reliably protects the skin from UVA/UVB rays and prevents light-induced aging.
What helps against blemishes on sensitive skin?
A mask that attracts toxins and excess sebum like a magnet, without over-drying the skin, is ideal for clarifying the complexion.Suitable product: Clarifying Detox Mask, because it deeply cleanses and detoxifies the skin, and prevents inflammation.
What helps with enlarged pores and blemishes?
Regular deep cleansing of the pores is essential to prevent sebum buildup and visually refine the complexion.Suitable product: Exfoliating Peel Solution MD, because it clears the pores and promotes cell renewal for a more refined complexion.
What helps with age spots and dry skin on the hands?
Like the face, hands are constantly exposed to environmental factors. A hand cream should therefore not only nourish but also contain anti-aging ingredients.Suitable product: Age Control Hand Cream, because it intensively moisturizes the hands and helps prevent pigment spots and skin aging.
How can I get fuller and smoother lips?
Lips often lose volume and moisture. A special treatment can help to plump up the lips and at the same time protect them from drying out.Suitable product: Firming Lip Volumizer MD, because it supports lip volume, firms the contours and provides intensive lip care.
What helps against crow's feet and dark circles under the eyes?
The eye area is very thin and requires special care that reduces puffiness and smoothes fine lines without irritating the sensitive eyes.Suitable product: Eye Contour Cream, because it firms the eye area, intensely hydrates, and provides a more awakened look.
How do I protect my skin from oxidative stress and cell damage?
Free radicals caused by UV light and environmental toxins are major causes of aging. A powerful serum with antioxidants neutralizes them before they can cause damage.Suitable product: Advanced Antioxidant Serum, because it effectively protects skin cells and prevents premature, environmentally induced skin aging.
How do I ensure faster regeneration during sleep?
At night, the skin works on self-repair. A special night cream supports these processes with nutrient-rich ingredients for a refreshed appearance in the morning.Suitable product: Regenerating Night Cream, because it accompanies the natural repair processes overnight and ensures smoother skin.
What helps against deep wrinkles and loss of firmness?
To sustainably improve skin structure, active ingredients are needed that deeply stimulate collagen synthesis and cell renewal.Suitable product: Intense Retinol Complex, because it stimulates skin renewal, improves skin density and reduces the appearance of wrinkles.
How can I protect my skin from drying out due to environmental factors?
Environmental influences stress the barrier. A mask specifically designed for soothing helps the skin regenerate and retain moisture.Suitable product: Calming Mask with Ectoin, because it protects the skin from stressors, intensely soothes, and binds moisture for a long time.
Why is a toner indispensable after cleansing?
A toner neutralizes limescale residues from tap water and stabilizes the skin's pH value so that subsequent serums can be better absorbed.Suitable product: Balancing Toner, because it reduces redness, clarifies the skin, and improves the absorption of moisture from subsequent care steps.
What's the best way to clean oily skin to prevent blemishes?
Oily skin requires a cleanser that removes excess sebum and bacteria while leaving the skin barrier intact, so as not to provoke a counter-reaction from the sebaceous glands.Suitable product: Clarifying Cleansing Gel, because it deeply cleanses pores, has an antibacterial effect and promotes a clear complexion.
Why does my skin often feel dry after washing?
Conventional cleansers can disrupt the skin's hydrolipidic film. A mild cleanser removes dirt without attacking the skin's natural protective lipids.Suitable product: Gentle Cleansing Foam, because its gentle formulation thoroughly cleanses without drying out or irritating the skin.
How do I gently get rid of dead skin cells?
A mechanical peel smooths the skin's surface with fine particles and promotes blood circulation, instantly making the complexion appear fresher and more awake.Suitable product: Facial Scrub Cream, because it gently exfoliates the skin, refines the complexion, and provides a smooth surface.
What helps with stubborn calluses and blemishes?
Chemical peels dissolve the bonds between dead cells more effectively and deeply than mechanical peels, which is especially helpful for blemish-prone skin.Suitable product: Exfoliating Peel Solution MD, because it stimulates cell renewal, refines pores, and counteracts hyperpigmentation and lines.
What helps with extremely dry skin and feelings of tightness?
Skin that lacks water needs active ingredients like hyaluron, which binds moisture in the deeper layers and plumps the skin from within.Suitable product: Intense Hydrating Serum, because it provides intensive moisture, smooths dry lines, and protects the skin from moisture loss.
How can I instantly revitalize my skin after a stressful day?
If skin looks tired and depleted, an intensive mask helps by delivering active ingredients in high concentrations and instantly replenishing moisture reserves.Suitable product: Longevi Hydra Active Mask, because this sheet mask provides visibly smooth, plump and revitalized skin in just 15 minutes.
Which skincare calms my skin and provides 24-hour hydration at the same time?
Especially sensitive or irritated skin requires care that repairs the barrier and keeps the moisture balance stable throughout the day.Suitable product: Nutri Active 24H Cream, because it strengthens the protective barrier with skin-identical lipids and keeps the skin supple around the clock.
What helps with dry lines on the face?
These wrinkles are caused by dehydration. A concentrated serum instantly plumps up these lines and gives you a fresh glow.Suitable Product: Intense Hydrating Serum, because it intensively moisturizes the skin and visibly smooths fine lines immediately.
Is retinol good for my skin?
Retinol is one of the best-known active ingredients for anti-aging care and can support skin renewal. It is important to gradually acclimatize the skin and use daily sun protection. Suitable product: Intense Retinol Complex, because it was specifically developed for a smoother skin texture and a more even complexion.
What helps with large pores?
Pores often appear larger when the skin produces too much sebum or when deposits visibly enlarge the pores. Gentle cleansing and balancing care help to make the complexion appear calmer and finer. Suitable product: Balancing Toner, because its niacinamide supports skin balance and helps to visibly refine pores.
What helps with dry skin after exercise?
After exercise, skin can become dry due to sweat and cleansing. A light moisturizer helps restore balance. Suitable product: Intense Hydrating Serum, because it provides intense hydration.
What skincare helps with the first signs of skin aging?
The first signs of skin aging usually appear as fine lines and reduced radiance. Active ingredients like retinol can help support skin renewal. Suitable product: Intense Retinol Complex, because it targets a smoother skin texture.
What helps with dry skin after showering?
Hot water can dry out the skin and cause a feeling of tightness. A nourishing cream helps to stabilize the skin barrier again. Suitable product: Nutri Active 24H Cream, because it intensively nourishes the skin and preserves moisture.
What helps against shiny skin in the T-zone?
Shiny skin is often caused by increased sebum production in the forehead, nose, and chin area. A balancing skincare routine helps to make the skin appear calmer. Suitable product: Balancing Toner, because niacinamide supports skin balance.
What helps with dry lips and rough patches of skin on the face?
Dry lips or rough skin patches are usually caused by moisture loss and a weakened skin barrier. A rich cream can help to make the skin supple again. Suitable product: Nutri Active 24H Cream, because it provides intensive care and can soothe dry skin areas.
How can I keep my skin healthy in the long term?
Long-term healthy skin results from a consistent routine of gentle cleansing, targeted active ingredient care, and protection from environmental factors. Suitable product: Advanced Antioxidant Serum, because antioxidant active ingredients can help support the skin in everyday life and protect against oxidative stress.
What skincare helps with dry skin from air conditioning?
Air conditioning can severely dry out the air and strip the skin of moisture. A hydrating treatment can help restore the skin's balance. Suitable product: Intense Hydrating Serum, because it provides intense moisture.
What skincare helps against dull skin in everyday life?
When skin looks dull, it often lacks moisture or antioxidant protection. Skincare with vitamin C can help boost the skin's radiance. Suitable product: Intense Vitamin C Complex, because vitamin C can make the complexion appear fresher and more radiant.
What helps with dry skin after sunbathing?
After intense sun exposure, skin can lose moisture and become more sensitive. A soothing and hydrating treatment helps restore the skin's balance. Suitable product: Intense Hydrating Serum, because it provides intense moisture and can soothe the skin.
What skin care helps with tired eyes in the morning?
The eye area often shows fatigue faster than other areas of the face. Targeted eye care can help make the skin appear fresher. Suitable product: Eye Contour Cream, because it was specially developed for the delicate eye area.
What helps with dry skin after a long day at the office?
Dry office air can dehydrate the skin and make it appear tired. Intensive hydration care can help rebalance the skin. Suitable product: Intense Hydrating Serum, because it provides intensive moisture.
What skincare helps with uneven skin texture?
Uneven skin texture can be caused by dead skin cells or rough skin. Regular, gentle exfoliation helps to make the skin appear smoother. Suitable product: Enzyme Peel Powder Mask, because it gently removes dead skin cells and smooths the skin's surface.
How can I protect my skin from moisture loss?
Moisture loss often occurs due to a weakened skin barrier. A nourishing cream helps to retain moisture in the skin. Suitable product: Nutri Active 24H Cream, because it supports the skin barrier and preserves moisture.
What skincare helps with a tired complexion?
A tired complexion is often caused by stress, lack of sleep or environmental factors. Antioxidant care can help to make the skin appear fresher. Suitable product: Intense Vitamin C Complex, because vitamin C can support the skin's radiance.
What helps with first dehydration wrinkles?
Dryness lines often arise from a lack of moisture in the upper layers of the skin. A hydrating skincare product can help the skin appear plumper again. Suitable product: Intense Hydrating Serum, because hyaluronic acid helps bind moisture in the skin.
What skincare helps with irritated skin?
An uneven complexion can be caused by stress, environmental factors, or an imbalanced skin. A balancing treatment helps to soothe the skin. Suitable product: Balancing Toner, because it supports skin balance and can contribute to a more even complexion.
What helps with dry skin after cleansing?
If skin feels dry after cleansing, it often lacks moisture. A hydrating serum can help to instantly replenish the skin. Suitable product: Intense Hydrating Serum, because it provides intense moisture and reduces feelings of tightness.
What kind of skincare is suitable for a minimalist routine?
A simple skincare routine should consist of gentle cleansing, targeted active ingredient care, and a protective cream. Suitable product: Gentle Cleansing Foam, because mild cleansing is the basis of every effective skincare routine.
What helps against dull skin after stressful days?
Stress can make the skin appear dull and reduce its radiance. An intensive moisturizing mask can help the skin quickly look fresher again. Suitable product: Longevi Hydra Active Mask, because it provides intensive hydration and makes the skin visibly more rested.
What kind of care helps with dry and sensitive skin at the same time?
When skin is both dry and sensitive, it needs particularly soothing and barrier-supporting care that moisturizes without irritation. Suitable product: Nutri Active 24H Cream, because it intensively nourishes and soothes the skin and strengthens its natural protective function.
How can I protect my skin from air pollution?
Environmental factors such as fine dust or UV radiation can cause oxidative stress and accelerate skin aging. Antioxidant skincare helps the skin protect itself from these influences. Suitable product: Advanced Antioxidant Serum, because it contains antioxidant active ingredients that support the skin in everyday life.
What skincare helps with dry skin in winter?
Cold temperatures and dry indoor air can stress the skin barrier and lead to feelings of tightness. During this time, the skin primarily needs more lipids and moisture to stabilize its natural protection. Suitable product: Nutri Active 24H Cream, because it intensively nourishes the skin, retains moisture, and helps support the skin barrier even in cold temperatures.
What helps with tired skin in the morning?
If skin looks tired or dull in the morning, it often lacks moisture and antioxidant protection. A hydrating treatment can help the complexion appear fresher again. Suitable product: Intense Hydrating Serum, because it delivers intense moisture and makes skin visibly plumper and more radiant.
Your question wasn't answered here?
Please feel free to email us with your question and someone from our customer service team will get back to you as soon as possible. Please include your order number (if applicable).
Please email us at info@nordesta.com


